Terms and Conditions

Terms and Conditions

Terms and Conditions

The following Terms and Conditions apply to all services of the Adriatic4you Travel agency, ID code: HR-AB-21-060250285. By booking trip, transfer, accommodation or some other service you confirm understanding and agreement with this Terms and Conditions.

Booking

Our one day trips, transfers or rental services can be booked in the agency, online (www.adriatic4you.com or www.graylinecroatia.com ) or by e-mail (booking@adriatic4you.com). After submitting your request, the Agency is obligated to answer on your request with information about the availability and other details of requested service.

When you confirm chosen service, the Agency will send you reservation with departure time and the contact number. One day before the tour you need to come to our Agency to convert your reservation to the ticket and to pay for the trip. Larger groups (10 people and more) need to pay 30 % prepayment for confirming reservation.

Items included in the price are only those specified in the itinerary. Tours that have included guide in the price are arranged in English. All prices in catalogues and leaflets are per person and shown in Croatian currency and in Euro.

Change of reservation

Reservation changing must be made via e-mail (booking@adriatic4you.com) or phone at +385 91 610 8513, 24 hours before the departures.

Cancellations

If you want to cancel the tour, you should send us your cancellation via e-mail or come to our Agency.

When you cancel within 24 hours of the tour departure, no refund will be given.

For tours we need to reach the minimum number of 6 passengers. If that number is not reached, the Agency has right to cancel the tour. Agency has also right to cancel the tour due to terrible weather conditions, but passengers will be informed in an appropriate time and money will be refunded or the trip will be rescheduled.

Tour departures/returns

One day tours start from Split (Split Riva Lazareti) and Trogir (Trogir tourist bus stop). We kindly request our passengers to come 15 minutes before the departure time on the meeting point. Passengers are responsible for their pick up and must be on time on the visible pre agreed pick up place. If passengers don’t show up on the meeting point, without reasonable and proved reason, the money will not be refunded.

Please note that the return times are variable, everything depends on the traffic, weather conditions and the unpredictable situations.

Liability

Adriatic4you – Gray Line Croatia reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for expenses due to damages, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Punctuality is a key objective in Adriatic4you – Gray Line Croatia operation. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect. We reserve the right to alter or change the itinerary according to weather and road conditions.

Indemnity

You understand that you are personally responsible for your behavior while on the site and agree to indemnify and hold Adriatic4you – Gray Line Croatia and their respective offices, directors, employees, agents, successors and assigns harmless from and against any loss, damage, liability, cost or expense of any kind (including attorney's fees) that we may incur in our connection with third party claim or otherwise, in relation to your use of the sites (including posting of any content) or access to the sites, or your violation of either these terms of use or the rights of any third party.

Customer conduct

Adriatic4you – Gray Line Croatia requires that you agree to follow the following basic rules of conduct: 

1. You will follow these Terms & Conditions and all applicable laws
2. You will only provide truthful and accurate information
3. You will not harass, threaten or abuse other people when using the Adriatic4you – Gray Line Croatia Sites in any manner
4. You will not post any content that is obscene or may be hateful or offensive on racial, ethnic, sexual or any other grounds; is harmful, vulgar or distasteful; or is defamatory, libelous, or invades another person's privacy or proprietary rights
5. You will not collect or store personally identifiable information about any other individual on the Sites, or otherwise stalk, repeatedly contact or harass another user
6. You will not impersonate any other person or misrepresent a relationship with any person or entity, including misrepresenting a relationship with Adriatic4you – Gray Line Croatia; similarly, you will not adopt a false identity if the purpose of doing so is to deceive or defraud another
7. You will not post any content that contains any viruses, cancel bots, Trojan horses, harmful code, or other computer software or program designed to interrupt the Adriatic4you – Gray Line Croatia Sites we provide, users' ability to enjoy the Sites, or the proper functioning of any software, hardware or equipment or materials used in connection with the Sites
8. You will not use any information on the Sites for any commercial purposes, except as expressly authorized by Adriatic4you – Gray Line Croatia
9. You will not search, mine or link any data or information to or through the Sites without Adriatic4you – Gray Line Croatia's express consent and authorization
10. You will not send any bulk unsolicited advertising, promotional information, email or other solicitation (including without limitation junk mail, "spam," chain letters or pyramid schemes of any sort) to any person through the use of the Sites

If you violate any of the guidelines set forth above, or any other aspect of these Terms & Conditions, we reserve the right to suspend or terminate your rights to use the Sites without giving you any notice. 

Adriatic4you – Gray Line Croatia is not responsible for lost, stolen or damaged personal things or luggage during the tours. Smoking or alcohol consumption is not permitted on any vehicle.

Comments or complaints

If you want to comment our tours or services or give as an advice, you can leave your comment on our web page or on Tripadvisor. You can also send us an e-mail to booking@adriatic4you.com with your opinion.